The transport situation at Phuket International Airport presents serious accessibility challenges that every traveler needs to understand before arrival. The notorious 'taxi mafia' system creates both financial and physical barriers, but with proper planning, you can navigate this safely and affordably.

App-based transport (most accessible option): Download Grab before landing — This is non-negotiable for accessibility. Grab drivers meet you at designated pickup points in the arrivals area (clearly marked with accessibility symbols), and the app shows exact vehicle details and driver photos. Costs run 700-1,000 baht to most destinations versus 800+ baht for airport taxis. Crucially, you can request wheelchair-accessible vehicles through the app if needed, though advance booking (2+ hours) is recommended during peak seasons.

Public transport alternatives: The A1 Airport Bus operates every 30 minutes until 8pm, costing just 100 baht to Phuket Town Terminal. However, accessibility is limited — Buses have high steps and no wheelchair lifts. The Smart Bus (blue and white) departs from Exit 3 of the domestic terminal, running until 11:30pm to Patong (50-170 baht depending on destination). These buses have designated priority seating and are more accessible than local songthaews, with lower floors and handrails.

What to absolutely avoid: Never engage with taxi touts who approach in the arrivals hall — They quote reasonable prices then add mysterious 'airport fees,' 'gas surcharges,' or 'late night fees' once you're in the vehicle. This practice particularly targets travelers with mobility aids who may feel trapped once committed. Official airport taxis use fixed-rate cards, but these rates are consistently higher than app-based options with no additional accessibility features.

Accessibility-specific tips: The airport has good wheelchair accessibility throughout, with lifts to all levels and accessible restrooms near all exits. If you need assistance, airport staff at the information counters (located post-immigration) speak English and can help coordinate accessible transport. For wheelchair users, the pickup areas for Grab are fully accessible, unlike the chaotic taxi queues which involve stairs and crowded walkways.